Privacy policy
GS Tour Bali
Website: https://www.gstourbali.com/
Email: [email protected]
Last Updated: October 18, 2026
1. Introduction
Welcome to GS Tour Bali. We respect your privacy and are committed to protecting the personal information you share with us when visiting our website, making tour inquiries, booking travel services, or communicating through WhatsApp.
This Privacy Policy explains how we collect, use, share, and protect your personal information.
2. Information We Collect
Depending on how you use our services, we may collect:
- Your name and contact information, including phone number, WhatsApp number, and email address.
- Booking details, including tour selection, travel date, number of participants, hotel or pickup location, and special requests.
- Payment and transaction information necessary to process or confirm bookings.
- Messages and inquiries sent through our website, booking forms, or WhatsApp.
- Technical information such as IP address, browser type, and website usage data, where collected through our website.
Please avoid sharing sensitive personal or financial information through WhatsApp unless it is necessary and we have provided an appropriate secure method.
3. How We Use Your Information
We may use your information to:
- Respond to tour inquiries and customer service requests.
- Process and manage tour bookings, transfers, and activities.
- Communicate booking confirmations, pickup arrangements, and service updates.
- Coordinate services with drivers, guides, and activity providers.
- Improve our website, customer support, and travel services.
- Maintain records and comply with applicable legal obligations.
4. WhatsApp and AI Customer Support
GS Tour Bali may use WhatsApp Business services and automated customer support technology to respond to inquiries.
Our automated customer support may use n8n and OpenAI technology to process customer messages and generate relevant responses.
When you contact us through WhatsApp, your message and relevant conversation information may be processed by these service providers to support customer communication.
AI-generated responses may occasionally contain inaccuracies. Prices, availability, and bookings are subject to confirmation by GS Tour Bali.
Customers may request assistance from a human representative when needed.
5. Sharing Your Information
We may share relevant personal information with trusted service providers when necessary to fulfill your booking or provide customer support.
These may include drivers, tour guides, activity operators, accommodation partners, payment providers, website hosting providers, and technology providers supporting our communications.
We do not sell customers’ personal information.
6. Data Storage and Security
We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.
Information may be stored or processed using website hosting, booking systems, messaging platforms, and other service providers.
No method of internet transmission or electronic storage is completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, manage bookings, resolve disputes, maintain business records, or meet legal requirements.
Retention periods may vary depending on the type of information and applicable obligations.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, booking features, language preferences, and website analytics.
You can manage certain cookie preferences through your browser settings. Disabling some cookies may affect website functionality.
9. Your Privacy Rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information that we hold about you.
You may also contact us to ask questions about how your personal information is processed.
To submit a privacy or data deletion request, please email:
We may need to verify your identity before processing certain requests.
10. Third-Party Services
Our website and customer communication systems may involve third-party services, including:
- WhatsApp and Meta
- OpenAI
- n8n
- WordPress and WooCommerce
- Website hosting and booking service providers
These providers may process information in accordance with their own privacy policies and applicable agreements.
11. International Data Processing
Some technology providers may process or store information outside Indonesia.
Where applicable, we take reasonable steps to use service providers and safeguards appropriate to the nature of the information and relevant legal requirements.
12. Children’s Privacy
Our services are intended for individuals who are legally able to arrange travel services or who are assisted by a parent or guardian.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to address the situation.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.
Any updates will be published on this page with a revised date.
14. Contact Us
For questions about this Privacy Policy, personal information, or data deletion requests, please contact:
GS Tour Bali
Website: https://www.gstourbali.com/
Email: [email protected]
Location: Bali, Indonesia